CBPA Valid Test Guide & CBPA Reliable Braindumps Sheet
CBPA Valid Test Guide & CBPA Reliable Braindumps Sheet
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ABPMP CBPA Exam Syllabus Topics:
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ABPMP International Certified Business Process Associate (CBPA) Exam Exam Practice Torrent & CBPA Real Test Reviews
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ABPMP International Certified Business Process Associate (CBPA) Exam Sample Questions (Q22-Q27):
NEW QUESTION # 22
Which is a function of a Business Process Management Center of Excellence (BPM CoE)?
- A. Technical expertise is bundled in the BPM CoE and facilitates an overall view of all processes.
- B. A BPM CoE defines standards and provides tools, methods, training, and further development.
- C. All information about initiatives is consolidated in the BPM CoE to create an overview of projects.
- D. The BPM CoE coordinates the work of third-party consultants on transformation projects.
Answer: B
Explanation:
ABPM CoEsupports process management across the organization by providing:
* Standards and methodologies
* Training and coaching
* Tools and templates
This ensuresconsistency and maturityin BPM practices across functions.
"The BPM CoE plays a strategic role by developing and promoting standards, methods, training, and best practices throughout the organization."
- ABPMP CBOK, Chapter 8 - Enterprise Process Management
Reference: ABPMP CBOK, Chapter 8 - Enterprise Process Management
NEW QUESTION # 23
A customer-centric measurement framework includes aspects that relate to
- A. A consolidated view of the complete landscape of an organization's business processes
- B. An enterprise-level process schematic and an enterprise-level process improvement
- C. Any kind of customer-focused framework with execution of outputs
- D. New product introduction, product and service delivery, and service responsiveness
Answer: D
Explanation:
Acustomer-centric measurement frameworkevaluates how well processes support customer needs. This includesdelivery performance, responsiveness, and satisfaction, especially in areas likenew product introduction and service delivery.
"Customer-centric process metrics evaluate value delivery, such as service levels, responsiveness, and reliability, which are crucial for improving customer satisfaction."
- ABPMP CBOK, Chapter 6 - Process Performance Management
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management
NEW QUESTION # 24
Which statement is true regarding the introduction of Enterprise Process Management?
- A. It may be implemented within a short period of time.
- B. It must be systematically implemented over time.
- C. It does not require any special knowledge.
- D. It is not possible in established organizations.
Answer: B
Explanation:
EPM implementationis asystematic, staged effortthat involves change in culture, structure, governance, and capability. It isnot a short-term initiativeand must becarefully planned and gradually rolled outacross business units.
"The introduction of EPM is an evolutionary journey requiring structured implementation and change management to achieve long-term, sustainable benefits."
- ABPMP CBOK, Chapter 8 - Enterprise Process Management
Reference: ABPMP CBOK, Chapter 8 - Enterprise Process Management
NEW QUESTION # 25
What is a primary objective of process design?
- A. Develop effective, efficient, and flexible processes
- B. Reduce waiting times
- C. Develop processes with new improved controls
- D. Cut costs through layoffs
Answer: A
Explanation:
The ultimate goal ofprocess designis to create business processes that are:
* Effective(achieve the intended outcome)
* Efficient(use minimal resources)
* Flexible(adaptable to change)
These characteristics ensure sustainability, customer value, and competitive advantage.
"The goal of process design is to develop processes that are capable of meeting business objectives efficiently and are flexible enough to accommodate change."
- ABPMP CBOK, Chapter 5 - Process Design
Reference: ABPMP CBOK, Chapter 5 - Process Design
NEW QUESTION # 26
What is the primary goal of a business process?
- A. Add value to customers
- B. Produce the process output
- C. Focus on the work being performed
- D. Document the inputs and outputs
Answer: A
Explanation:
The primary goal of any business process is todeliver value to the customer, which may be internal or external. According to the ABPMP CBOK Guide, processes are defined as a set of related activities that transform inputs into outputs that are of value to the customer. This customer-centric view underpins the purpose and design of business processes.
Reference: ABPMP CBOK, Chapter 1 - Introduction to BPM
NEW QUESTION # 27
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